Tag: Easy Jet

EasyJet investigates Arabic graffiti

EasyJet investigates Arabic graffiti

Artists redition of a projuct with the Airbus A380 – It is not yet in service. (Yan Baczkowski)

EasyJet is investigating Arabic graffiti found on the fuel tank covers of four planes in France.

Airline staff were informed after the discovery of ‘four aircraft in France with written inscriptions on the inside of the fuel panel, and toilet door in Arabic script.’

Arabic graffiti was also found on a Vueling plane.

Three of the aircraft were found in Lyon and two at Charles de Gaulle, reports AFP news agency.

It added that the words ‘Allah Akbar’ were found on one plane at Charles de Gaulle airport.

The discovery came as it was reported that the security passes of 86,000 workers at Charles de Gaulle airport will be reviewed after 57 employees with access to aircraft were found to be on a terror watch list.

A spokeswoman for easyJet said that none of the graffiti was making threats and that it was not considered to be a security related issue.

She said: “EasyJet assessed this issue, each time working in full consultation with the authorities, and is entirely satisfied it is nothing more than graffiti.

“EasyJet takes very seriously any security related issue and would not operate a flight unless we are entirely satisfied it is completely safe to do so.

“EasyJet operates its fleet of aircraft in full compliance with all regulations. The safety and security of its passengers and crews is always easyJet’s highest priority.”

The airline said that crew and pilots are all involved in security checks of an aircraft and would not board unless they were completely satisfied that it was safe to do so.

Monday, November 30, 2015

Yan Baczkowski

Easy Jet Finds Yet Another Way To Make Money – Gotta Love It!

Easyjet has had its share of ups and downs this month. Let’s take a tally, shall we?

First, the airline garnered the sympathy of shocked fliers everywhere when one of its flight attendants was repeatedly punched in the face over a sandwich. Then it kicked an unaccompanied kid off a plane for having too many bags — even when she tried to pay for the extra bag.

To be fair, easyJet did rally in the eyes of many as it sent rescue flights to bring school children stranded by France’s air traffic control strike back home to the arms of their anxious parents.

However, we’ll file the next one under the “downs” category.

Passengers booked on those same flights canceled because of the French strike had to show proof their flights had indeed been canceled in order to get a refund from travel insurance companies. That’s when easyJet said it required a £10 fee ($16 USD) to provide the piece of paper offering the requested proof.

In an email forwarded by one of the affected passengers to the Daily Mail, easyJet’s customer service department wrote:

“We can certainly send you a letter to help you claim on your insurance, that’s not a problem. …There is a small administration fee of 10GBP for the letter, which you should be able to claim back through your insurer.”

Photo courtesy of easyJet
As far as airline charges go, this is apparently a new one.

A spokesman for The Association of European Airlines told Travel Mole:

“We don’t do research on all the fees our airlines charge for services but a fee for proof of cancellation is new to us. As far as we know, our member airlines give this service for free.”

EasyJet stands behind the charge though, saying through a spokesman:

“The administration charge for the letter is applied because each letter has to be individually researched and created for each passenger.”

In easyJet’s defense, it did provide hotel accommodation and meal vouchers for passengers stranded during the 48-hour French air traffic control walkout, and passengers that require the letter “should” be able to get reimbursed through their travel insurance.

The whole thing does reek of nickel-and-diming though.easyjet