Tag: Ryanair

Ryanair bans duty-free booze on Ibiza flights

Ryanair has banned passengers bringing duty-free alcohol onto its UK to Ibiza flights in an effort to stamp out drink-related problems on board.

It has told passengers there will be searches at departure gates and that customers ‘showing any signs of anti-social behaviour or attempting to conceal alcohol’ will be denied travel without refund or compensation.

Instead, any alcohol purchased at airport duty free shops must be placed in the hold luggage or disposed of at the gate.

“If the alcohol is unsuitable for placing in the hold (eg a plastic bag) then customers will be required to dispose of the alcohol in the bins provided,” said the airline.

The new rules have been sent to customers in an email and apply to flights from all UK airports.

A Ryanair spokesperson told TravelMole: “Having consulted with our customers and the airports, customers flying from the UK to Ibiza will no longer be permitted to bring duty free alcohol on board the aircraft.

“Those who have purchased duty free alcohol will be asked to either place their purchases in their cabin baggage and into the hold at the boarding gate, or leave their purchases behind.

“The comfort and safety of our customers and crew is our number one priority.”

The move comes as low-cost rival Jet2 called for industry-wide action to tackle a ‘shocking’ rise in disruptive passenger behaviour, often drink related.

It is calling for a database to be developed so that information on disruptive passengers can be shared among airlines.

Yesterday Jet2 slapped a lifetime ban on three passengers on a flight from Glasgow to Dalaman last week who it claims were spitting, stripping, stealing and swearing on board.

Awesome – Student changes name to avoid paying Ryanair booking amendment fee

Student changes name to avoid paying Ryanair booking amendment fee

A student booked on a Ryanair flight under the wrong name decided to change his name by deed poll and buy a new passport because it was cheaper than paying the booking amendment fee.

Adam Armstrong, 19, told the Sun newspaper he faced a £220 charge to change the booking, which had been mistakenly made by his girlfriend’s stepfather under the wrong name.

But it was actually cheaper for him to change his name by deed poll, for free, and to pay £103 for a new passport.

Armstrong, a Batman fan, had used the name Adam West on Facebook after an actor who played Batman on television.

His girlfriend’s stepfather had mistakenly used that name to make the booking, according to the Sun.

Ryanair was going to charge £110 to change the name, and the passenger believed he would have to pay it twice because his girlfriend was on the same booking. In fact, they were on separate bookings.

The charge is designed to stop people buying flights and then selling them on for a profit.

“Customers are asked to ensure that the details they enter at the time of booking are correct before completing their booking and we offer a 24-hour ‘grace period’ to correct minor booking errors,” said a Ryanair spokesman.

“A name change fee is charged in order to discourage and prevent unauthorised online travel agents from ‘screenscraping’ Ryanair’s cheapest fares and reselling them on to unwitting consumers at hugely inflated costs.”

5 things to look forward to with Ryanair’s planned $15 transatlantic fares


After years of speculation, Ireland’s buffoonish low-cost carrier Ryanair has been given the green light, by its own board, to begin transatlantic service. One-way fares, by report, will begin at an absurdly low £10 (around $14 right now), with base $99 one-ways likely filling out the rest of the cabin. More expensive, heftier premium-class seating will apparently balance out budgets. A £10 flight to Europe would be completely bananas, even by WOW Air standards.

Unfortunately, we’re still at least four or five years out, per the BBC, so don’t get too excited just yet. Flying cars may literally hit the market before this latest Ryanair revolution. More importantly, it’s a Ryanair revolution, and anyone who’s stuffed him-or-herself into one of Michael O’Leary’s jets before knows that Ryanair expectations are better held way, way in check. The budget carrier may be phasing out the highlighter yellow aesthetic, but we know its true colors, and they ain’t pretty.

From that sardonic corner, we lay out here five things Americans can look forward to once Ryanair arrives stateside:

New airports
In Europe, auxiliary airports are famously part of the Ryanair experience. Politics and logistical limitations play a part, but the cheaper slots available at Stansted in London and Beauvais-Tillé in Paris fit precisely into the low-cost model that churns out the iconic cheap fairs. You get those cheaper fares, but you also might have to take a comically long bus ride to get to your actual destination. I once flew Ryanair from London (Stansted) to Vienna, which my ticket confirmed. Of course, the Ryanair airport in Vienna was actually in Bratislava…Slovakia, which — yes — is in an entirely different country. That’s kind of like booking a flight into Boston and arriving in Montreal.

More inflammatory quotes
CEO O’Leary has carved out an impressive name for himself as aviation’s “daftest” soundboard. The stances he takes are sharp, bewildering and calculated – but never uninspired. Those currently living inside the Ryanair service map are more grounded (sometimes literally) for it. Policy decisions and cost-cutting measures are more charged, and with Ryanair coming to the U.S., the airline will have a new theater and audience for the likes of its “fat tax” act.

Crazier boarding
Ryanair’s boarding procedure asks that you pay to preselect a seat or simply elbow your way through the masses when the time comes to board. It’s first-come, first-served, and it incites grade-school-level vitriol on two-hour hops from London to Berlin. What people will be willing to do when the prize is a bulkhead seat on a 9-hour Chicago-London flight, we can’t imagine.

More packing confusion
Fishing vest, fedora, cargo pants – you just never have room to pack it all, and Ryanair’s ludicrous baggage fees are only going to make things worse. By current policy, each piece of luggage you dare check with Ryanair costs you £/€15-£/€45, with a maximum weight of 15-20 kg (roughly 33-55 lbs). Every kg you run over your allotted mass will cost you an extra £/€10. Sweet merciful O’Leary will presumably have to knock down the walls to his luggage prison to avoid a full-scale travel mutiny, but you can count on fees and restrictions of some strict capacity to stress you out or take your money whenever you take your first flight.

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In the early runs of the service, there will be many kinks to work out, and with those kinks will come dissatisfaction, disappointment and anger. That much will be natural. But then, Ryanair’sabhorrently reviewed customer service will be tasked with working things out, and that should not go well. This is a group that charges by the minute for phone-based customer service inquiries and whose CEO is on record beside this bomb: “People say the customer is always right, but you know what – they’re not. Sometimes they are wrong and they need to be told so.”

Being nicer to customers pays off for Ryanair

Being nicer to customers pays off for Ryanair

Ryanair’s new charm offensive appears to be working as latest figures released by the airline show its traffic leapt 16% last month, compared with April 2014.

Traffic for the 12 month period was up 12% to a total of 91.8 million passengers.

The airline carried 1.2 million more passengers last month than in April 2014, which it said was due to lower fares, stronger forward bookings ‘and the continuing success of our “Always Getting Better” customer experience improvement programme’.

Load factors were up from 84% to 91% last month.

Tuesday, May 5, 2015